Always here to take care
of your carrying.

Shipping & Delivery

Elements uses the services of:
  • GD Express Sdn Bhd
  • DHL EXPRESS

Delivery generally occurs within 3-7 business days after the ship date. It For Service and price information, Package status and Proof of delivery, please email to info@elements.com.my

Missing Orders

We do not accept claims for missing orders. If you have not received your order within this period, please contact us immediately to check on the status of your order online with the provided courier company information.

We do not accept any shipments made to P.O.Box address.

If you believe that delivery is severely overdue, please send our Customer Service Department an email at info@elements.com.my> and we will take appropriate action. (Please include the Order Number).

Import Duties

Import duties of your purchase may be changed by your local customs office. You may want to contact your local customs office to inquire about the charge (if any) and any duties incurred shall be paid by you.

Receiving

It is the customer’s obligation to enter the correct delivery address details at the time of ordering. Should the customer enter the address, Elite Elements Enterprise is not obliged to order to the correct address at the company expense. We will provide customer with an estimated date for delivery of all parcels. While Elite Elements Enterprise make every effort to deliver by the stated time, all dates specified are estimations only. Elite Elements Enterprise is unable to give a guaranteed exact time of delivery. We believe our courier partners will always do their best to deliver products by the estimated delivery date. We will not be held liable for any loss or damage resulting from late delivery. Late delivery does not constitute a failure of our agreement, and does not entitle you to the right to cancel an order. If the goods are damaged, DO NOT accept delivery of the purchase, leave a note with the courier representative and contact us immediately.

Cancellation Policy

A cancellation fee of 10% of the product will be imposed for cancellation. Orders can only be cancelled if they have not been shipped out yet.

Return Policy

All goods sold and sent are Non-Refundable, please inspect your order immediately upon arrival. Sign on the delivery slip to accept your purchase, only after you are completely satisfied with it. Signature on the delivery slip means ‘total acceptance of goods’.